Gamification : Engaging is fun

Lately, marketers don't know what to do anymore to reach customers. There are thousands of them selling SEO, PageRanking, affiliations and cheap publicity. The same message over and over again about metrics, numbers, money and products. Well at some point e-marketing seems to be losing its appeal. It seems boring, no-fun and old. Gamification is a new way of engaging. It makes engagement fun, it makes engagement easy and most of all it gives a fresh start to an old-fashioned brand. More and more evangelists are talking about engaging. Which means give more power to the customer and bring him/her to participate actively online. 

Then the next question some strategists began to ask was : How do we engage people online? Seems to us we have been doing that for years through social media campaigns and our other services. Obviously most of those online campaigns didn't reach their target and bring in new customer or make more loyal the ones we already have. 

Engaging is not about doing things the same way but saying we do something different. To really engage customers online you have to change and transform the way your company is doing business. For example you cannot say you are an engaging company just because you sell your products on Facebook, Twitter or Pinterest. You are becoming an engaging company because customers feel that they really want to participate, give their opinions and you as a business LISTEN to what they have to say. They feel a sense of belonging. 

Gamification is a way of using game elements in new and creative ways to interest people to what your business has to offer. Gamification uses elements like points, badges and leaderboards among other means to make people excited about a brand and especially see that it can be fun to participate, to collaborate with others and to talk about a product in an engaging and creative manner. 

ORCM Architecture Model Transcendence, part 3

ORCM Architecture Model Transcendence, part 3: Diffusion-based limitations override

(source: http://erelations.info/orcm-architecture-model-part-3/)

Relations created online have some advantages over «offline» relations, at least in a business context. Such an advantage is the massive scale of a message dissemination.

Whereas in the early stages of the history of humanity a message could be distributed to more than one person it was difficult to do and involved someone to write the message (most people could not write since they did not have the required education), someone to deliver the message (sometimes you also needed a horse, donkey or a damn camel), as well as someone to read it (most people could not read). It also involved material resources and in most cases it stopped right there (there were no Costco or Staples to sell you 10,000 pages + printer bundles back then, remember?). All those factors combined contributed to a fairly limited level of message distribution, which progressed quickly when large numbers of people gained access to education, printing methods were developed, etc.

But there were still many limitations to large-scale message distribution. Those limitations are to a large degree abolished now on a worldwide scale. This is mainly because with the advent of online communications you still need someone to write the message (most people can write since they possess the required education), someone to deliver the message (all you need is a pc, smartphone, etc.), as well as someone to read it (most people can read, although they may not be «at the same level»). It does not involve much material resources, since all those great businesses have put in place cloud-based IT infrastructures so all you guys may write and propagate all sorts of content through their servers and application interfaces, email servers and social networks, this mostly with no charge, which is of course wonderful!

The downfall of the democratization of the writing process is that your piece about socio-politically derived gender-influenced perception of Dali's works may be lost in a massive influx of information from which it will appear as no more than a drop lost in a sea of not particularly significant data (marketers will at this point roll their eyes will muttering «SEO», but that's another story altogether on which countless posts were already devoted). Think of it this way: if there were millions of papyrus scattered around the earth and you could pick some from the trash around the corner (or buy a thousand papyrus for 11.99$ from you-know-where), most likely nobody would care about this one piece of papyrus, right? So the staggering numbers of posts, blogs, tweets and various electronic pieces of literature do cause a loss of uniqueness; no one really cares about a particular, individual electronic writing unless it combines several factors such as significance, being directed towards a particular niche, excellent writing skills, etc. The overall quality of a post may then increase its potential for persistence in the cosmic cloud of Web-based I/O (input/output) interactions.

But one particular trait of capitalistic societies (which is fine overall, of course) is to capitalize (duh!) on any activities of said society. Online communications are no exception to this rule, even more so in recent years with millions of new users having gained access to the Net (that means a huge market share is potentially available). In order to profit from this increase in online population content will be created for the specific purpose of generating interest for brands and products. For the content to be seen by a significant number of folks, techniques & methods will be developed to trick search engines to consider as significant something that would otherwise be discarded as spam or insignificant. There you have it: content quality will be lost to the power of money. And with more and more bots pushing product/brand-based generic content on blogs/social networks through automated processes there is a risk that social media will lose some of its potential for communicating, interacting and sharing precious knowledge with others. You know, the «social» part of social media? Or we could re-label all that brand media...

Well like they say, 'nough said: that's it for your fave blog series; we will leave the ORCM Architecture Model Transcendence trilogy on this apocalyptic note.